Administrators and Helpdesk personnel should use public information and their own testing to understand device capabilities. Not all devices support the same configuration options, and some devices may not support all features or versions of the Exchange ActiveSync protocol.Ī community chart for Comparison of Exchange ActiveSync clients is available on TechNet Wiki. When you evaluate the devices that are to be used in an Exchange Server organization that uses Exchange ActiveSync, you should make sure that you understand the features and capabilities of the devices. How to become informed about mobile devices Microsoft Support is always open to collaborative troubleshooting if a vendor must be engaged.

See the 'References' section for more information about third-party support engagement methods. Microsoft may direct customers to contact their mobile device vendor or mobile carrier for help. Therefore, updates for specific device issues may not be timely. Additionally, some devices may not have a unified update strategy and may depend on carrier requests to create updates. However, the implementation of the Exchange ActiveSync protocol on such devices cannot be changed or updated by Microsoft.ĭevice-specific troubleshooting, updates to devices, and confirmation of causes of device-related issues can occur only through the device manufacturer. Microsoft can help in investigations of issues that involve mobile devices that are manufactured by third-party vendors. What Microsoft can do, and what third parties can do Note: A protocol is a standard for communication between computers. Additionally, Microsoft provides public access to the Exchange ActiveSync protocol documentation. These patents are Microsoft intellectual property. Microsoft licenses patents to Exchange ActiveSync licensees. Microsoft does not write the Exchange ActiveSync code for the licensees’ devices or services. These devices include Android and iOS devices.Įxchange ActiveSync Protocol Licensees provide the Exchange ActiveSync software that is used on the third-party devices. This article describes common issues that affect third-party devices that synchronize with Exchange by using Exchange ActiveSync. Microsoft Exchange ActiveSync lets devices synchronize with your Inbox, your Calendar, and other items that have dedicated Microsoft Exchange Server mailboxes. Important: To avoid the known issues that are documented in this article, we highly recommend that you use Microsoft Outlook for iOS & Android on mobile devices.

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